Trip Support - Booking Platform for a Canadian Online Travel Agency

The same flight or hotel room is for sale on every travel site and margins are thin, so Trip Support needed fares from several sources at once and precise control over pricing. Every product line came from a different supplier with its own protocol, from Amadeus's XML web services to modern REST APIs, and the same hotel appears under a different ID at every wholesaler. Prices change while the customer decides, so every price shown has to be checked again before payment. The platform had to serve two markets in two currencies and two languages, take payments in a high-fraud category, work for phone agents as well as online customers, and be built at the same time as the team that would run it.

A platform organised around its product lines. Flights search Amadeus in parallel through GDS and consolidator offices in Canada and the US, with fare calendars, fare rules, a live price check before payment, holds, ticketing, cancellations and configurable markup rules. Hotels combine live rates from Hotelbeds and RateHawk, merged by Vervotech's hotel mapping so each property appears once, with TrustYou reviews and daily exchange rates. Vacation packages come from a dozen tour operators through SoftVoyage, insurance from Manulife, and guided tours through Bókun and the agency's own catalogue. Buy Now, Pay Later was built in-house: a deposit locks the trip and the platform takes scheduled instalments, sends reminders and flags overdue payments. One payment layer serves every product in both currencies through Moneris and Stripe, with Bambora and Global Payments also integrated, plus 3-D Secure, saved cards and card-ownership checks. A back office lets agents search, book, reprice and service every product, with role-based access, full order history, abandoned bookings turned into leads, and automatic customer records in Freshdesk.

One platform for flights, hotels, vacation packages, travel insurance, guided tours and Buy Now, Pay Later, in two currencies and two languages. Fifteen third-party integrations plus a dozen tour operators through SoftVoyage. A technology team built from one person to 14 across development and support, and a handover to Trip Support's own in-house team, which kept building on the platform with a bilingual search web component and a new customer booking site.